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Your process, running by itself.

Every business has steps its team repeats all day: follow up the quote, remind the patient, chase the renewal. QuadScale builds those steps into your system, the way you already do them.

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  1. WhenA quote is sent to a guest
  2. Wait2 days
  3. IfThere is still no answer
  4. ThenEmail the guest a follow-up
  5. AndPut it first on the front office list
  6. An example, in the words a hotel would use

Every automation has three parts. You decide all three.

WhenWhat starts it
A new enquiry, a booking, a payment, a date coming up, a step in the journey. Anything your system already records can start an automation.
ThenWhat it does
Sends the email, moves the customer to the next step, creates a card for your team, or tells the right person.
UnlessWhen it holds back
Your rules: only this branch, only after two days, never if they already replied, never without a person for the big ones.

Start from the ones already built.

These run today in QuadScale set-ups. Yours can begin with them and change from there, or be built new for a process nobody else has.

For every business

  • New enquirySomeone asks a question for the first time. They are added to your list and placed on the first step of the journey.
  • Booking confirmedA visit is booked. A confirmation goes out by email and the journey moves to the next step.
  • ReminderThe visit is coming up. A reminder goes out by email, so customers turn up.
  • No-showA visit is marked as not attended. The customer gets a short note with a way to rebook.
  • Payment receivedA payment is recorded. A thank-you with the amount goes out by email.

Event organizers

  • Where to payAn attendee chooses bank transfer or GCash. They get the account details and the exact amount to send.
  • Proof sent backA payment proof does not match. The attendee is told why and asked for a clearer one.
  • Membership needs attentionA member registers with a record to settle. They are told what to sort out before the event.
  • Send QR codeA registration is confirmed. The attendee gets their QR code ticket and the program by email.
  • No-show follow-upThe event ends and an attendee did not check in. They get a short note from the organizer.
  • Send certificateA certificate is issued after the event. The attendee gets a link to their own certificate.

Clinics and dental

  • Treatment plan follow-upA plan was given but not started. The patient gets a gentle follow-up by email.
  • Check-up recallA check-up date is coming up. The patient is invited back before the date passes.

Gyms and studios

  • Renewal reminderA membership is about to end. The member is reminded before it runs out.
  • LapsedA membership has ended. The member is moved to Lapsed and invited back.

Salons and spas

  • Rebook nudgeA client came in and did not rebook. They get a nudge to book the next visit.
  • Win-backA client has not been back for a while. They get an invitation to return.

Hotels and resorts

  • Quote follow-upA quote has had no answer. The guest gets a follow-up, and the quote stays on your list.
  • Before arrivalA stay is coming up. The guest gets what they need to know before they arrive.
  • After check-outA guest checks out. They get a thank-you and an invitation to come back.
  • Event enquirySomeone asks about a wedding or a function hall. It is set apart for your events team.

Restaurants and cafés

  • Large group or cateringAn enquiry is for a big table or a catering order. It is passed to your team as its own card, marked as waiting.
  • Come backA guest has dined. They get an invitation to return.

Customized means it follows your way of working.

You do not change how you work to fit the software. Tell us the steps, and each one of these is set for your business.

  • The words in every message, written with you
  • The timing: the same day, two days later, a week before
  • Who on your team is told, and for which branch
  • The steps of the journey, in your own names
  • Which cases must always go to a person

What it will and will not do.

Does it call or text customers?
No. Messages go out by email. Chats are answered on your website, Facebook and Instagram by the AI Receptionist.
Can it decide things for us?
It follows the rules you approved. Anything outside them is passed to your team, marked as waiting.
Do we have to build it ourselves?
No. QuadScale builds each automation with you and tests it. Nothing reaches a customer until you approve it.
What if our process changes?
Tell us what changed. We update the automation and you approve it again.

Bring one process you are tired of doing by hand.

Thirty minutes. Walk us through the steps and we show you how it would run by itself.

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